Customer Care Essentials
This one‑week intensive programme equips employees with modern customer care competencies to drive excellent responsiveness, ethical service behaviour, creative service advancements, and effective management of difficult customers.
Taught by: Platform Instructor
What You'll Learn
Align service behaviour with the organisation’s mission, vision, values, and strategic goals.
Analyse “Moments of Truth” and prioritise high‑impact customer touchpoints.
Use a 4‑step communication model (listen → check understanding → respond → confirm) to reduce misunderstandings.
Identify internal customers and improve teamwork across departments.
Apply service recovery techniques (apologise → listen → fix → follow up) to turn complaints into loyalty.
And many more.....
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