Customer Care
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Effective Customer Service Management.
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2 weeks ago
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Taught by: Platform Instructor
₦30,000.00
What You'll Learn
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Lead a customer service team with clear goals, standards, and accountability. · Develop service recovery protocols to turn complaints into opportunities. · Monitor service levels, response times, and resolution quality. · Coach staff on communication, empathy, and problem-solving skills. · And many more.......
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